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Delivery

Where We Deliver

We deliver to all addresses in New Zealand (excluding PO boxes) and Australia.

International delivery apart from Australia is currently unavailable.

To ensure you receive your order we recommend providing a delivery address where you are present during regular business hours, such as an office address.


New Zealand Delivery

We deliver on business days (Monday to Friday, excluding public holidays).

Orders placed on weekends and public holidays will be dispatched the next business day.

North Island | 1 – 3 Business Days
South Island | 2 – 4 Business Days

Items delivered while you are out

If you are not home or access is blocked (e.g. security gates preventing entry), the courier will leave a card requesting that you contact the courier company to reschedule delivery.

Track Your Order

  • You will receive an e-mail from us when your order leaves our warehouse.
  • If you haven’t received your order within the estimated delivery times please contact Customer Service during business hours or send us an e-mail and we can track it for you.

 

Multiple Deliveries

Multiple deliveries mean you may receive more than one delivery, and these may arrive on different days. This can happen if you order a combination of in-stock and back-ordered products.

If this does happen:

  • We’ll ship the in-stock products immediately so you’re not kept waiting, and any back-ordered products will be sent in an additional delivery as soon as they’re available.
  • No matter how many deliveries you get, you only pay for delivery once during checkout. Any additional deliveries will be sent free of charge.

 

Need more information? Contact us.