Returns within 7 days of purchase
If you’re unhappy with the products you received from Columbine please contact us. If you have ordered incorrectly you will need to place a new order for the correct item you are after. Your products must be in the condition you received them:
- Unworn
- Unsoiled
- Intact, with tags attached
- Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.
- Unfortunately we will be unable to accept the return if the product is damaged.
Faulty Items
At Columbine we aim to provide you with quality products and service at all times, however, if you have purchased an item from Columbine and you believe it to be faulty, please contact our Customer Service team and notify us of the faulty garment within 14 days of receipt of your order. Please click here to contact us.
Goods Purchased from Other Retail Outlets
If you have purchased Columbine products from a retailer and have a issue with it, you will need to take the products and proof of purchase back to the original retailer.